Business process re-engineering and decision support systems: a cautionary tale.
David ArnottPeter A. O'DonnellPublished in: Business Process Re-Engineering (1994)
Keyphrases
- decision support system
- business process
- business processes
- decision support
- decision makers
- decision making
- expert systems
- ws bpel
- software engineering
- business process modeling
- management system
- artificial intelligence
- case study
- process mining
- business process models
- business process management
- process model
- business rules
- databases
- risk management
- case based reasoning
- medical decision support systems
- workflow model
- data warehouse
- inter organizational
- support systems
- web services
- service oriented architecture
- workflow technology
- agent based architecture
- workflow management systems
- petri net
- mobile agents