Structured Feedback Handling: Customer Interaction Management on Commercial WWW-Sites.
Felix MeyerPublished in: WebNet (1998)
Keyphrases
- website
- customer relationship management
- management system
- visual feedback
- world wide web
- human computer interaction
- information systems
- data management
- customer service
- electronic commerce
- customer satisfaction
- decision making
- haptic feedback
- information management
- network management
- human robot interaction
- project management
- data processing
- knowledge management
- customer behavior
- relevance feedback
- multi agent systems
- potential customers