The Influence of Negative Emotions on Customer Innovation Activities: An Examination Using Sentiment Analysis.
Hanjun LeeSuyeon JeongYongmoo SuhPublished in: Data Base (2017)
Keyphrases
- sentiment analysis
- emotion recognition
- opinion mining
- text classification
- sentiment classification
- sentence level
- positive and negative
- multi aspect
- text mining
- user generated
- natural language processing
- online reviews
- sentiment lexicon
- collective classification
- product reviews
- knowledge management
- customer satisfaction
- text categorization
- positive or negative
- information sources
- product features
- data analysis
- neural network