The Effect of Using Chatbots at e-Commerce Services of Customer Satisfaction, Trust, and Loyalty.
SurjandyCadelina CassandraPublished in: IC3INA (2023)
Keyphrases
- customer satisfaction
- service quality
- customer loyalty
- internet banking
- online shopping
- electronic commerce
- customer service
- purchase intention
- service providers
- potential customers
- information quality
- customer support
- customer data
- mobile commerce
- trust relationships
- perceived risk
- user satisfaction
- internet shopping
- customer reviews
- electronic marketplaces
- quality of service
- marketing strategies
- customer retention
- competitive advantage
- end users
- core competence
- information systems
- database
- automated trust negotiation
- response time
- data mining