Business-oriented service modeling: A case study.
Yanbo HanJing WangPeng ZhangPublished in: Simul. Model. Pract. Theory (2009)
Keyphrases
- telecommunications industry
- service delivery
- data mining
- service providers
- service management
- decision making
- management system
- business processes
- service provision
- enterprise systems
- real world
- web services
- mission critical
- electronic commerce
- business applications
- service discovery
- service oriented architecture
- customer service
- business models
- online services
- service oriented
- business process
- data management