Towards Extracting Customer Needs from Incident Tickets in IT Services.
Lena EcksteinNiklas KuehlGerhard SatzgerPublished in: CBI (1) (2016)
Keyphrases
- service providers
- customer service
- customer behavior
- electronic commerce
- customer satisfaction
- service oriented
- web services
- service quality
- information services
- customer data
- service requirements
- ubiquitous computing
- potential customers
- context aware
- service discovery
- european project
- end users
- information society
- market segments
- mobile commerce
- location aware
- web technologies
- customer relationship management
- service delivery
- service composition
- cloud computing
- data mining