Opinion-Aspect Relations in Cognizing Customer Feelings via Reviews.
Anh-Dung VoQuang-Phuoc NguyenCheol-Young OckPublished in: IEEE Access (2018)
Keyphrases
- opinion summarization
- customer reviews
- customer satisfaction
- product reviews
- online reviews
- sentiment analysis
- online product reviews
- product features
- opinion mining
- electronic commerce
- consumer reviews
- customer behavior
- semantic relations
- sentiment classification
- customer data
- customer service
- comparative sentences
- customer knowledge
- learning algorithm
- background knowledge
- feature selection