Interday Forecasting and Intraday Updating of Call Center Arrivals.
Haipeng ShenJianhua Z. HuangPublished in: Manuf. Serv. Oper. Manag. (2008)
Keyphrases
- call center
- exchange rate
- service times
- wind power
- asymptotically optimal
- service level
- arrival rate
- short term
- state dependent
- wind speed
- forecasting model
- queueing model
- queue length
- service quality
- single server
- long term
- arrival process
- stationary distribution
- agent technology
- long run
- power plant
- power generation
- supply chain