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Are You Being Served? (Service Level Agreements for I/S Organizationss).
Ruth V. Heidel
Published in:
Int. CMG Conference (1997)
Keyphrases
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service level agreements
cloud computing
service level
quality of service
service providers
service oriented
business processes
business process
grid services
resource management
resource allocation
cloud services
qos requirements
databases
service quality
end users
optimal solution
decision making