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Determining Causes and Severity of End-User Frustration.
Irina Ceaparu
Jonathan Lazar
Katie Bessière
John P. Robinson
Ben Shneiderman
Published in:
Int. J. Hum. Comput. Interact. (2004)
Keyphrases
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end users
user interface
web applications
user requirements
application development
user experience
user friendliness
database
information retrieval
artificial intelligence
metadata
query processing
context aware
search tools