Trust Issues and User Reactions to E-Services and E-Marketplaces: A Customer Survey.
Nadja LinketscherMike ChildPublished in: DEXA Workshop (2001)
Keyphrases
- end users
- electronic marketplaces
- electronic commerce
- user centric
- customer service
- user requests
- agent technology
- user interaction
- web services
- trust model
- open systems
- personalized services
- information services
- user interface
- computing environments
- user profiles
- website
- user groups
- user experience
- user preferences
- mobile devices
- customer support
- physical location
- trust relationships