Linking Service Innovation to Organisational Performance: Mediating Role of Employee Productivity and Job Satisfaction.
Masud IbrahimKong YushengDiyawu Rahman AdamPublished in: Int. J. Serv. Sci. Manag. Eng. Technol. (2022)
Keyphrases
- job satisfaction
- service quality
- information technology
- knowledge management
- software industry
- organizational commitment
- survey data
- service providers
- emotional intelligence
- electronic commerce
- case study
- public sector
- team members
- real time
- organizational learning
- intelligent tutoring systems
- software development
- virtual organisations