Adaptive versus Proactive Behavior in Service Recovery: The Role of Self-Managing Teams.
Ad de JongKo de RuyterPublished in: Decis. Sci. (2004)
Keyphrases
- adaptive behavior
- service providers
- service oriented
- cooperative
- agent teams
- service quality
- failure recovery
- neural mechanisms
- human behavior
- recovery algorithm
- loosely coupled
- behavior patterns
- service discovery
- agent teamwork
- image recovery
- customer service
- information systems
- service oriented architecture
- management system
- multi agent systems
- multi agent