An exploratory study into factors of service quality for application service providers.
Qingxiong MaJ. Michael PearsonSuresh TadisinaPublished in: Inf. Manag. (2005)
Keyphrases
- service quality
- service providers
- customer satisfaction
- cloud computing
- competitive advantage
- online shopping
- electronic commerce
- user satisfaction
- web services
- call center
- end users
- information systems
- service provision
- incident management
- quality of service
- factors that influence
- service oriented
- factors influencing
- personal data
- job satisfaction
- online services