Sustainable Service Innovation Model: A Standardized IT Service Management Process Assessment Framework.
Béatrix BarafortAnne RousseauPublished in: EuroSPI (2009)
Keyphrases
- probabilistic model
- process model
- computational model
- formal model
- management system
- conceptual model
- theoretical framework
- decision model
- mathematical framework
- theoretical foundation
- conceptual framework
- modeling framework
- unified model
- e government
- statistical model
- case study
- probability distribution
- metamodel
- service delivery