Impact of Internet Banking on Customer Satisfaction and Loyalty: A Conceptual Model.
Thanh NguyenMohini SinghPublished in: ICEB (2004)
Keyphrases
- customer satisfaction
- conceptual model
- internet banking
- service quality
- online shopping
- user satisfaction
- data model
- high level
- data warehouse
- customer retention
- object oriented
- query language
- conceptual models
- marketing strategies
- customer loyalty
- electronic commerce
- database systems
- knowledge base
- domain ontology
- response time
- data analysis