The Influence Mechanism of Terminal Demand Fluctuation on Service Quality of Digital Supply Chain.
Caihong LiuHannah JiJune WeiPublished in: HCI (43) (2021)
Keyphrases
- supply chain
- service quality
- bullwhip effect
- inventory management
- lead time
- inventory control
- supply chain management
- capacity planning
- revenue sharing
- operating costs
- pricing mechanism
- uncertain demand
- customer satisfaction
- planning horizon
- customer demand
- quality of service
- cost savings
- user satisfaction
- market demand
- electronic commerce
- safety stock
- information systems
- service providers
- competitive advantage
- inventory policy
- service level
- call center
- decision making
- dynamic pricing
- demand uncertainty
- online shopping
- product life cycle
- supplier selection
- stock market
- inventory models
- holding cost
- information technology
- production capacity
- social influence
- business processes
- factors influencing
- response time
- real time