Using Gray Relation and Quality Function Deployment in Service Quality of the Cable TV.
Nai-Hua ChenHsin-Yu KuoPublished in: CSIE (1) (2009)
Keyphrases
- service quality
- quality function deployment
- customer satisfaction
- service providers
- electronic commerce
- design process
- user satisfaction
- online shopping
- call center
- quality of service
- competitive advantage
- marine power plant
- information systems
- conceptual design
- information quality
- job satisfaction
- competitive environment