Best Practices and Methodologies to Promote the Digitization of Public Services Citizen-Driven: A Systematic Literature Review.
Heloise Acco Tives LeãoEdna Dias CanedoPublished in: Inf. (2018)
Keyphrases
- literature review
- public services
- e government
- case study
- service oriented
- fuzzy theory
- public sector
- design patterns
- public libraries
- government services
- public administration
- information systems development
- current issues
- artificial intelligence
- service delivery
- design science
- real world
- software engineering
- information technology
- information systems
- life cycle
- data mining
- economic development
- data sets