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ZeGo: Development and Validation of a Short Questionnaire to Measure User Satisfaction with e-Government Portals.
Javier A. Bargas-Avila
Sébastien Orsini
Marco de Vito
Klaus Opwis
Published in:
Adv. Hum. Comput. Interact. (2010)
Keyphrases
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user satisfaction
structural equation modeling
objective measures
kolmogorov smirnov
information systems
service quality
user perceptions
perceived quality
software engineering
development process
information quality
databases
search engine
statistically significant
customer satisfaction
user friendliness