Knowledge Centers in Professional Services Firms: Design and Empirical Evidence.
Michael HertleinStefan SmolnikGerold RiemppPublished in: AMCIS (2010)
Keyphrases
- empirical evidence
- design process
- knowledge based systems
- building blocks
- domain knowledge
- knowledge acquisition
- design principles
- conceptual model
- design solutions
- user interface
- expert systems
- case study
- data mining techniques
- knowledge management
- service providers
- knowledge level
- information systems
- relationship management
- competitive advantage
- service oriented architecture
- active participation
- practical experience
- service composition
- conceptual framework
- service oriented
- knowledge sharing
- context aware
- end users
- e learning