Role Playing Next Generation 9-1-1: Sensemaking with Social Media in Public-Safety Answering Points.
Rob GraceJess KropczynskiAndrea H. TapiaEric ObeysekareShane E. HalseJulien CocheAurélie MontarnalMike BeaglesFred FonsecaPublished in: HICSS (2019)
Keyphrases
- public safety
- role playing
- sensemaking
- social media
- emergency response
- information sharing
- homeland security
- surveillance system
- law enforcement
- decision making
- share information
- internal and external
- united states
- fraud detection
- mental models
- information seeking
- cognitive model
- decision makers
- social networks
- visual analytics
- middle school