Decoding the sentiment dynamics of online retailing customers: Time series analysis of social media.
Noor Farizah IbrahimXiaojun WangPublished in: Comput. Hum. Behav. (2019)
Keyphrases
- social media
- online social media
- social media data
- online consumer
- real world events
- social media sites
- reputation management
- sentiment analysis
- social networks
- user generated content
- user comments
- public opinion
- product reviews
- dynamic model
- real time
- online learning
- social networking sites
- sentiment classification
- customer service
- big data
- dynamical systems
- customer satisfaction
- online reviews
- decoding process
- electronic commerce
- service providers
- online social networks