Queue length and waiting time analysis of a batch arrival queue with bilevel control.
Ho Woo LeeJ. G. ParkB. K. KimSeung Hyun YoonBoo Yong AhnNo Ik ParkPublished in: Comput. Oper. Res. (1998)
Keyphrases
- queue length
- steady state
- arrival processes
- arrival rate
- service times
- stationary distribution
- finite buffer
- queueing systems
- queueing networks
- service rates
- heavy traffic
- queueing model
- large deviations
- brownian motion
- single server
- single server queue
- diffusion process
- asymptotically optimal
- arrival process
- call center
- service requirements
- traffic intensity
- queue size
- decision making