Discovering relationships between service and customer satisfaction.
Michael BuckleyRam ChillaregePublished in: ICSM (1995)
Keyphrases
- customer satisfaction
- service quality
- customer service
- user satisfaction
- online shopping
- service providers
- discover hidden
- product design
- customer reviews
- customer support
- real time
- customer data
- marketing strategies
- electronic commerce
- web services
- internet banking
- call center
- website
- information systems
- database
- customer retention