Login / Signup
The people, the process or the technology?: Using the ACE framework to make tradeoffs in service delivery improvement.
Jay Ramanathan
Rajiv Ramnath
Randall Glassgow
Published in:
SAC (2009)
Keyphrases
</>
service delivery
life cycle
service management
change management
service provision
learning algorithm
artificial intelligence
information systems
web services
case study
data model
e government
cost effective
knowledge sharing
end to end