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A Study on the Factors Affecting Customer Satisfaction in Delivery Applications: Focusing on Sentiment Analysis of Review Data.
Seungwook Lee
Weonsun Choi
Jaeyoung So
Published in:
BCD (2022)
Keyphrases
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factors affecting
sentiment analysis
data analysis
key factors
customer satisfaction
product reviews
factors influencing
information quality
data sources
customer data
database
online reviews
opinion mining
information sources
text mining
natural language processing
knowledge discovery
end users
real time