Envisioning the future of India's software services business.
Michael A. CusumanoPublished in: Commun. ACM (2006)
Keyphrases
- business applications
- service delivery
- enterprise systems
- government services
- business analytics
- service management
- software components
- business processes
- cost efficient
- web services
- configuration management
- network services
- business partners
- business models
- decision making
- software as a service
- electronic commerce
- software systems
- business organizations
- business process
- business opportunities
- service oriented
- software vendors
- customer service
- end users
- online marketing
- mission critical
- electronic business
- financial services
- user interface
- software development
- service providers
- data mining
- case study
- technical infrastructure
- customer support
- e government
- tourism industry
- business transactions
- legacy systems
- business intelligence
- software architecture
- internet services
- web technologies
- governmental organizations
- small and medium sized
- executive information systems
- business schools
- enterprise resource planning
- enterprise architecture
- mobile services
- virtual organization
- competitive advantage
- developing countries
- service quality
- service composition
- context aware
- information technology
- information systems