IT Autopilot: A flexible IT service management and delivery platform for small and medium business.
Steve MastrianniDavid F. BantzKirk A. BeatyTom ChefalasSrikant JalanGautam KarAndrzej KochutDongjun LanLarry O'ConnellAnca SailerGang WangQingbo WangDennis G. SheaPublished in: IBM Syst. J. (2007)
Keyphrases
- service management
- service delivery
- real time
- business models
- data mining
- service provision
- small number
- information systems
- electronic commerce
- business process
- public services
- e government
- online learning
- business intelligence
- end to end
- case study
- business processes
- life cycle
- decision making
- return on investment
- change management