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Estimation, modeling, and aggregation of missing survey data for prioritizing customer voices.
Anil Kumar Maddulapalli
Jian-Bo Yang
Dong-Ling Xu
Published in:
Eur. J. Oper. Res. (2012)
Keyphrases
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survey data
information systems
electronic commerce
customer service
structural equation modeling
missing data
learning outcomes
missing values
density estimation
incomplete data
customer behavior
empirically tested