Measuring Perceived Quality and Satisfaction of ERP Systems: An Empirical Study with Customers of a Brazilian Software Company.
Ramon Silva LeiteRodrigo Baroni de CarvalhoCid Gonçalves FilhoPublished in: HICSS (2009)
Keyphrases
- perceived quality
- erp systems
- enterprise resource planning
- user satisfaction
- customer relationship management
- customer satisfaction
- network conditions
- quality assessment
- higher quality
- service quality
- call center
- visual quality
- information systems
- video quality
- image quality metrics
- quality attributes
- service providers
- case study
- competitive advantage
- packet loss
- design patterns
- steady state
- software systems
- business processes
- data analysis