The M/G/1 FIFO Queue with Several Customer Classes.
Onno J. BoxmaTetsuya TakinePublished in: Queueing Syst. Theory Appl. (2003)
Keyphrases
- heavy traffic
- customer classes
- queue length
- arrival rate
- single server
- service rates
- queueing networks
- steady state
- asymptotically optimal
- long run
- queueing systems
- state dependent
- call center
- queueing model
- holding cost
- service times
- stationary distribution
- service systems
- response time
- parallel machines
- markov chain
- optimal control
- graphical models