A Critical Evaluation and Framework of Business Process Improvement Methods.
Rob J. B. VanwerschKhurram ShahzadIrene T. P. VanderfeestenKris VanhaechtPaul W. P. J. GrefenLiliane PintelonJan MendlingGodefridus G. van MerodeHajo A. ReijersPublished in: Bus. Inf. Syst. Eng. (2016)