Identification of Key Factors Affecting Logistics Service Quality of Cross-border E-commerce.
Peng JiangHang JiangYi-Chung HuChongen LiangShiyuan WangPublished in: HCI (24) (2020)
Keyphrases
- factors affecting
- service quality
- electronic commerce
- cross border
- information quality
- customer satisfaction
- factors influencing
- key factors
- service providers
- customer loyalty
- online shopping
- perceived usefulness
- user satisfaction
- competitive environment
- call center
- information systems
- incident management
- job satisfaction
- government services
- competitive advantage
- quality of service
- supply chain
- internet shopping
- information technology