Exploiting web reviews for generating customer service surveys.

Suke Li Zhong Chen

Published in: SMUC@CIKM (2010)

Keyphrases

customer service
website
web applications
business strategy
semantic web
inventory control
web pages
web documents
customer satisfaction
web technologies
world wide
web users
customer behavior
real time
linked data
web content
user generated content
call center
information sources
end users
governmental organizations