The Role of Intermediaries in Multi-Channel Service Delivery Strategies.

Marijn Janssen Bram Klievink

Published in: Int. J. Electron. Gov. Res. (2009)

Keyphrases

multi channel
service delivery
e government
end to end
life cycle
single channel
service provision
anti aliasing
web services
service management
government agencies
government services
e learning
decision making
network management