Customer Satisfaction through Technological Integration: Opportunities and Challenges.
Kah Phooi SengLi-Minn AngChien Shing OoiPublished in: Int. J. Technol. Educ. Mark. (2016)
Keyphrases
- customer satisfaction
- service quality
- technological challenges
- customer service
- online shopping
- technological solutions
- customer reviews
- user satisfaction
- product design
- marketing strategies
- advanced technologies
- customer retention
- customer data
- electronic commerce
- core competence
- technological innovations
- knowledge discovery
- information systems