Mining Express Service Innovation Opportunity From Online Reviews.

Ning Zhang Rui Zhang Zhiliang Pang Xue Liu Wenfei Zhao

Published in: J. Organ. End User Comput. (2021)

Keyphrases

online reviews
sentiment analysis
opinion mining
sentiment classification
data mining
service providers
knowledge discovery
service quality
case study
knowledge management
text mining
online consumer reviews
information retrieval
web pages
probabilistic model
product reviews