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An analysis of a service system supporting IBM's global service delivery.

Isaac G. CouncillHakan HacigümüsKenneth JohnsJeffrey T. KreulenTobin J. LehmanJames RhodesRay StrongRuoyi Zhou
Published in: SOLI (2009)
Keyphrases
  • service delivery
  • e government
  • service provision
  • service management
  • case study
  • information systems
  • e learning
  • web services
  • database applications
  • life cycle
  • service oriented
  • data sharing