Using service-level indices to manage the quality of computing services: A case study.

Armin Roeseler Anneliese von Mayrhauser

Published in: J. Syst. Softw. (1992)

Keyphrases

service level
service systems
service level agreements
service requirements
web services
service quality
supply chain
lead time
logistics service
case study
inventory models
service oriented
end users
test bed
total cost
web service composition
planning horizon
information services