Understanding customer satisfaction via deep learning and natural language processing.
Angeles AldunateSebastián MaldonadoCarla VairettiGuillermo ArmeliniPublished in: Expert Syst. Appl. (2022)
Keyphrases
- deep learning
- customer satisfaction
- natural language processing
- machine learning
- service quality
- unsupervised learning
- unsupervised feature learning
- mental models
- information extraction
- user satisfaction
- text mining
- knowledge representation
- named entity recognition
- deep architectures
- pattern recognition
- customer retention
- question answering
- weakly supervised
- semantic relations
- semi supervised
- object recognition
- multiscale
- image segmentation