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Event Log Construction from Customer Service Conversations Using Natural Language Inference.
Christoph Kecht
Andreas Egger
Wolfgang Kratsch
Maximilian Röglinger
Published in:
ICPM (2021)
Keyphrases
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customer service
natural language
event logs
process mining
process model
customer behavior
knowledge representation
customer satisfaction
machine learning
bayesian networks
security policies
domain knowledge
multi agent
information extraction
customer support
business strategy