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Using virtual learning environment in a call center for effective responses in COVID-19 pandemic context.

Francisco Javier DíazSandra D'AgostinoLía MolinariAlejandra OsorioAna Paola AmadeoRubén Vaena
Published in: SCCC (2020)
Keyphrases
  • virtual learning environments
  • call center
  • learning materials
  • virtual world
  • virtual environment
  • learning experience
  • decision making
  • e learning
  • service level