Artificial intelligence (AI)-enabled CRM capability in healthcare: The impact on service innovation.
Pradeep KumarSujeet Kumar SharmaVincent DutotPublished in: Int. J. Inf. Manag. (2023)
Keyphrases
- artificial intelligence
- ai systems
- ai methods
- ai technologies
- ai community
- expert systems
- intelligent systems
- knowledge representation
- knowledge representation and reasoning
- service providers
- knowledge based systems
- artificially intelligent
- computational intelligence
- case study
- intelligent behavior
- software engineering
- customer relationship management
- service oriented
- john mccarthy
- areas of artificial intelligence
- web services
- management system
- ambient intelligence
- knowledge management
- lecture notes in artificial intelligence
- computer science
- cognitive science
- cognitive psychology
- human level
- ai researchers
- areas of computer science
- business innovation
- service quality
- machine learning