Collaboration Strategy of Business-to-Business Enhancing Customer Satisfaction.
Chulsoo KimYoun Tae KimPublished in: ICEB (2004)
Keyphrases
- customer satisfaction
- customer loyalty
- customer retention
- business processes
- information systems
- customer support
- customer data
- customer service
- electronic commerce
- decision making
- business models
- knowledge management
- business process
- service quality
- business intelligence
- business strategy
- data mining
- business applications
- enterprise architecture
- business process management
- crisis management
- business rules
- real time
- credit risk
- inter organizational
- website