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Customer Experience Evaluation in the Omnichannel Environment.
Janne Föhr
Hannes Hietanen
Artem Khvatov
Toni Lepistö
Niko Liukka
Ajantha Dahanayake
Published in:
EJC (2017)
Keyphrases
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real time
dynamic environments
virtual world
autonomous agents
evaluation methods
information systems
electronic commerce
user experience
evaluation model
database
cloud computing
robotic systems
environmental conditions
past experience
customer behavior