Electronic Service Delivery in the Public Sector: Understanding the Variance of Citizens' Resistance.
Martin BarthDaniel VeitPublished in: HICSS (2011)
Keyphrases
- public sector
- service delivery
- e government
- government services
- public administration
- public services
- electronic government
- service management
- policy making
- information sharing
- digital government
- government information
- public organizations
- public participation
- information and communication technologies
- knowledge management
- government agencies
- end to end
- life cycle
- object oriented
- governmental organizations
- public policy
- decision making
- artificial intelligence