Development of ICT Infrastructure Management Services for Optimization of Administration of Educational Institution Activities by Using ITIL-V4.
Dale DzemydieneSigita TurskieneIrma SileikienePublished in: Balt. J. Mod. Comput. (2023)
Keyphrases
- service management
- service delivery
- information and communications technology
- online learning
- spatial data infrastructures
- web based systems
- network management
- e learning
- educational process
- information infrastructure
- distance education
- intermediate level
- e government
- mobile technologies
- case study
- virtual enterprise
- knowledge management
- management system
- software engineering
- information and communication technologies
- ict tools
- instructional design
- ubiquitous computing
- higher education
- business activities
- end users