The role of big data in shaping ambidextrous business process management: Case studies from the service industry.
Luca DeziGabriele SantoroHeger GabteniAnna Claudia PellicelliPublished in: Bus. Process. Manag. J. (2018)
Keyphrases
- big data
- case study
- business process management
- business process
- service oriented
- business intelligence
- business processes
- service oriented architecture
- data management
- cloud computing
- data processing
- web services
- big data analytics
- data analytics
- open source
- real world
- unstructured data
- vast amounts of data
- data analysis
- virtual organization
- business analytics
- knowledge discovery
- social media
- data science
- enterprise architecture
- management system
- massive datasets
- process model
- information processing
- end users
- service quality
- service composition
- emergency management
- business models
- data access
- case based reasoning
- expert systems
- information systems