A Comparative Analysis of the Service Quality in Public and Private Company Telecommunication Services.
Ibrahim Rashid Al-ShamsiBoumedyen ShannaqKalenahalli Muniyanayaka DevarajanayakaPublished in: FICC (1) (2023)
Keyphrases
- service quality
- telecommunication services
- call center
- customer satisfaction
- service providers
- next generation networks
- quality of service
- customer loyalty
- competitive environment
- electronic commerce
- information systems
- user satisfaction
- churn prediction
- competitive advantage
- multimedia services
- information quality
- information technology
- decision making